Technology Solutions
Technology Drives Acquisition, Retention and Service
At Connextions, technology is the core capability that drives our acquisition, retention and service capabilities. bConnected, Connextions’ proprietary flagship technology platform, is offered to clients either as an integrated program component, or on a stand-alone subscription SaaS basis.
The bConnected platform tightly integrates systems that often are disconnected parts of an enterprise solution. bConnected serves as the engine that enables us to help our clients:
- Increase sales and close ratios
- Improve customer retention rates
- Reduce sales cycle time
- Enhance operating efficiencies
- Evaluate and report on performance
Leveraged through the power of its intuitive, user-friendly interface system, bConnected integrates multi-channel technologies and customer data; enabling clients to manage, calculate and optimize ROI of member acquisition, retention and service.
bConnected:
ACQUISITION
- Rapid Eligibility
- Needs Assessment (Decision Support)
- Plan Comparison/Quote
- "Closing the Sale"
- Enrollment/Application Processing
- Acquisition reporting
RETENTION
- Member Churn Analysis
- At-Risk Outreach
- Save Desk
- Retention Incentives
- Retention Reporting
SERVICE
- Case Management
- Service Reporting
SUPPLEMENTARY SERVICE MODULE
- Surveys
- Knowledge Base
- Automated Dialer
- Reporting Analyticss
- Email/Voice Outreach
- Click To Chat/Talk
- Fulfillment
- BRC Processing
- VOIP
CORE TECHNOLOGY PLATFORM
- CTI Telephone Integration
- Standard Administrative Tools
- Contact/Activity/Touchpoint Product
- Agent-To-State Mapping
- Book of Business Management
- Standard Reporting
- User Hierarchy
- Territory Mapping
- Contact History
- User Calendar
Press Release
See All ReleasesTechnology Team
Connextions drives technology solutions with its team of highly regarded, experienced experts.
